Terms and conditions of sale

The present document (general terms and conditions of sale) defines the terms and conditions applicable between the person, hereinafter named, wishing to make an online purchase via the website www.germainecollard.com and the company Germaine Collard (owner of the website www.germainecollard.com), located at 234 Rue de Loncin 4460 Grâce-Hollogne.


Article 1: Application

1.1. The general terms and conditions of sale apply to all orders placed via our website www.germainecollard.com


1.2 Germaine Collard may modify these general terms and conditions of sale at any time. The customer is deemed to be aware of and to have accepted all the clauses and to have waived the terms of purchase.


1.3. Confirmation of an order implies acceptance of these terms and conditions.

1.4. In the absence of proof to the contrary, the data recorded by Roma Services constitutes proof of all transactions.


Article 2: Products

2.1. Product offers on the website www.germainecollard.com are valid while stocks last. Indications of product availability are provided on the www.germainecollard.com website at the time the order is placed. 
. However, this information is only indicative and a difference may exist with the exact value of our stocks.

2.2. The products offered on the website www.germainecollard.com are described and presented as accurately as possible. However, if errors or omissions occur in the presentation of a product, Germaine Collard cannot be held responsible.


Article 3: Ordering

3.1 It is the customer's responsibility to select on the website www.germainecollard.com the items they wish to order and add them to «the basket». The customer must then confirm the order and pay for it.

3.2. The sale will be considered completed when Germaine Collard has received the full amount due for the sale, regardless of the date on which the customer placed the order on the website. www.germainecollard.com

3.3. Thanks to his customer account, the customer will be able to track the status of his order thanks to a tracking number which is only provided on request together with the customer's address. 

3.4. In the event of suspected fraud on an order, Germaine Collard reserves the right to refuse the sale and refund the amount paid.



Article 4:  Product prices

4.1. The prices listed in the site's product catalog www.germainecollard.com are in euros, including VAT and excluding shipping costs.


4.2 Any increase in VAT or any new tax imposed between the time of order and delivery will be charged to the customer.


Article 5: Terms of payment

5.1. The customer is obliged to pay the total amount of the order on the day the order is placed.


5.2. Bank details (card number, expiry date, cryptogram) are never in our possession as bank transactions are processed directly and in a totally secure manner by our payment partners.

5.3. Only the following cards are accepted for online payment:
a. Credit cards: Visa, MasterCard and American Express
. b. Bank cards: Boncontact / MisterCash and Maestro


Article 6 : Delivery charges and delays

6.1. Packages are sent by Germaine Collard to the address provided by the customer.

6.2. Shipping and returns are free for Belgium from 30 euros purchase. Only returns during sales periods or for items purchased at reduced prices are subject to a charge. These are charged to the customer and may vary according to the geographical situation.

6.3. The delivery times indicated in our offers are purely indicative. Non-compliance with them shall under no circumstances justify a claim for damages on the part of the customer or a cancellation of the order.


Article 7 : Condition of renunciation à l’achat

You have the right to withdraw from the present contract without giving any reason within 14 days of receipt of the product.

Abeyondà the 14 days, we no longer accept returns. Following our refusal, you have 14 days (maximum) in which to inform us of how you wish to return your order. There are several ways to do this:

To exercise your right of withdrawal, you must notify us of your decision to withdraw from the present contract by means of a declaration of ambiguity (e.g. letter sent by post or electronic mail). You can use the standard request form, but this is not obligatory.

In order to respect the withdrawal period, you are requested to return your order within a maximum of 14 days from the date of delivery.


Effects of rétractation

You must return or return the item without undue delay and, in any event, not later than 14 days after receipt of the item using the returns label provided or through one of our stores. This period will be respected if you return the goods before the fourteen-day period has expired.

Returns will only be validated once they have been received by the after-sales service. In-store returns are not considered accepted until they have been validated. In case of doubt, please contact us by e-mail at [email protected].

Within the limit of one return per order, returns are free for Belgium and Franceà l'exception des articles soldés ainsi que des articles repris dans notre rubrique "last chances" qui sont à renvoyer aux frais de l'acheteur. In the case of a sale item, you can choose to obtain a pre-paid return label, which will be deducted from the refund (4 euros for Belgium and 6 euros for France).

You are only liable for the damage to the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.


Request form template

À l'attention de Germaine Collard, rue de Loncin 234 - 4460 Grâce-Hollogne, Belgique:

I/We hereby notify you of my/our acceptance of the contract for the sale of the following goods/services

  • Orderé le/reçu le 

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of the consumer(s) (only in case of notification of the présent form on paper)

  • Date


Return until'à 14 days

At Germaine Collard online, the customer has 14 daysà from the date of receipt of the items to return the items, subject to compliance with the conditions énoncées in the paragraphs below. This right of return within 14 days does not limit legal rights and warranties.


Conditions for exchange and return for refund

The returned item(s) must be new, unused and in their original box.
All exchanges or returns must be made through a request for exchange or return from the site
The customer will be able to make only one online return or exchange request per order on the site
If the customer's order includes more than one item and they wish to return more than one item, they must select all the items they wish to change or be reimbursed for when requesting a return.
If the customer were to return items by a method of transport not validated by
www.germainecollard.com and therefore incurred return shipping costs, he would not be entitled to any refund from www.germainecollard.com

If the customer wishes to return items from different orders, he/she must separate the items in different packages when returning them. Any return of items from different orders that do not comply with this condition will not be processed in accordance with the terms and conditions set out in our General Terms and Conditions of Sale.



Item status

All returned items (shoes, original packaging, accessories, instructions...) must be perfectly intact.
Upon receipt of the package, Germaine Collard will judge the perfect condition of the returned merchandise.

In the case of an exchange, if the items returned have been visibly used or damaged by the customer and such use or damage renders them unfit for sale, Germaine Collard may take any corresponding recovery action against the customer.



In the event of your withdrawal from this contract, we will refund all online payments made by you (with the exception of any additional costs arising from the fact that you have chosen a different delivery method);We will inform you of any additional costs incurred as a result of your choice of a delivery method other than the less expensive standard delivery method offered by us, without undue delay and, in any event, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract.

We may defer repayment until we have received the goods or until you have provided proof of dispatch of the goods, whichever occurs first.

We may defer repayment until we have received the goods or until you have provided proof of dispatch of the goods, whichever occurs first.
We will proceed with the refund using the method of payment that you used for the initial transaction.
No cash refund will be made by
www.germainecollard.com in the event of the return of one or more items paid for by card gift. The corresponding card will be automatically credited with the corresponding amount by the partner concerned.

In the event of receipt of a return package whose contents do not comply with the return request or whose items do not comply with the above-mentioned return conditions, www.germainecollard.com reserves the right to take any corresponding collection action against the customer.



For reasons of hygiene and safety, the customer cannot exercise his right of withdrawal for the following items:
-        Socks, tights, foot protectors
-         socks, tights, foot protectors -        Underwear
-      Underwear
-      -         Produits d’entretien : aérosols…

www.germainecollard.com reserves the right to change this list.

Please note that only items purchased online will be eligible for a refund. Items purchased in stores will not be eligible for a refund under any circumstances.


We reserve the right to refuse your return should any of the above conditions not be met. In this case, you have several options, the first of which is to collect your return from one of our stores, or to notify us that you wish to collect your parcel again by post. This will of course be at your expense.

Sale items purchased in stores will not be returned or changed. 

Article 8: Protection of privacy


8.1. In accordance with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data, personal data will not be disclosed to third parties;The personal data requested from customers for the creation of their customer account is intended exclusively for Germaine Collard's internal use. Under no circumstances will this information be divulged to third parties or resold.

8.2. The customer has the right to access, modify, rectify and oppose his personal data at any time.


Article 9: Compétence


Any dispute directly or indirectly relating to Germaine Collard's contractual relations with the customer shall fall under the exclusive jurisdiction of the Courts and Tribunals of Liège.



Any use or copying of any part of the Site and its technologies for commercial purposes is prohibited unless a license is obtained from us.


Article 10: Applicable law


Germaine Collard's contractual relationship with the customer is governed by Belgian law.


Article 11: Warranty


The customer has a 2-year legal warranty of conformity.


Article 12: privacy


In principle, access to information available on or via the site is possible without having to provide personal data, such as name, postal address, e-mail address, etc.
Exceptionally, in order to obtain additional services (request for information, registration, member area, subscription to a newsletter, etc.), the user may be asked to provide personal information, mainly contact details. In such cases, the user will be notified in advance and the data will be processed in accordance with the provisions of the law of 8 December 1992 on the processing of personal data. In practical terms, this means that:

  • Your personal data will only be collected and processed in accordance with the purposes indicated at the time of collection.

  • You will have the right to consult your personal data, in order to check its accuracy and have any errors concerning it corrected. To this end, you may contact the person responsible for processing your data, whose contact details are given below.

  • L39;autorité régionale s'engage à prendre les meilleures mesures de sécurit&e; afin d39;éviter que des tiers n'abusent des données è caractère ère personnel que vous aurait communiquées.


Processing Manager


Any request or question relating to the protection of privacy on the site may be sent to us at the postal address indicated on the site, or by e-mail to the address below. [email protected]


Use for statistical purposes of information relating to browsing


When you access the site, the servers consulted automatically collect the following data:

  • the IP address assigned to you when you connect;

  • the date and time you access the site;

  • the pages consulted;

  • type of browser used ;

  • the platform and/or operating system installed on the PC ;

  • search engine and keywords used to find the site.

This information is kept for the sole purpose of measuring the number of visitors to the various sections of the site and making improvements.


Use of cookies


In order to facilitate your navigation on the site as well as to optimize technical management, Germaine Collard Online may occasionally use cookies.
A cookie is a small piece of information stored by a website in your computer's Internet browser. This cookie can be reused during a subsequent visit to the same site. The cookie cannot be read by a website other than the one that created it. The site uses cookies for administrative purposes, for example to record your preferences for certain types of information, so that you do not have to re-enter your keystrokes each time you visit our site.
Most cookies only work for the duration of a session or visit. None of them contain any information that would enable us to contact you by telephone, e-mail or post. You can also configure your browser to inform you each time a cookie is created or to prevent cookies from being saved.


Privacy policy;


The personal data of our customers are processed by Germaine Collard, whose registered office is located at Rue de Loncin 234, 4460 Gr&eacirc;ce-Hollogne, in accordance with; la loi belge relative à la protection des données à caractère personnel et, à compter de son entrée vigueur, au règlement général sur la protection des données 2016/679 (ci-après RGPD).

Le délégué à la protection des donnéesées de Germaine Collard peut être contacté par courrier à l’adresse : Rue de Loncin 234 4460 Grâce-Hollogne or by e-mail  : [email protected]


  1. Groupe Germaine Collard is committed to protecting its customers' data. 

  2. Groupe Germaine Collard processes the following categories of personal data: identification data (name and surname), national register number, postal address, e-mail address, telephone or mobile phone number, date of birth, purchases made on our e-commerce site or in our stores.

  3. The Germaine Collard Group collects your personal data when you make purchases in our stores or on our E-commerce site, or when you register on our site.

  4. Personal data is the exclusive property of Groupe Germaine Collard and will not be sold to third parties. In addition, they are kept securely.


These data are processed for commercial purposes:

  • keep customers up to date with newsés ;

  • inform them of’promotional offers or competitions ;

  • contact them in case of merchandise problems.

  1. Personal data is kept until the customer explicitly informs us that they no longer wish to be part of our database.

  2. Customers may opt out of our database at any time and request that their data be deleted by sending an e-mail to [email protected] or by post to Germaine Collard, Rue de Loncin 234 4460 Grâce-Hollogne.

  3. Compliant with Article 77 of the RGPD, you can contact or lodge a complaint with the Commission de la protection de la vie privacute;e (dée Autorité de protection des donnéesées dater du 25 mai 2018) at the following address: rue de la Presse 35, 1000 Brussels (tél : + 32 2 274 48 0 - fax +32 2 274 48 35 – [email protected])